Frequently asked questions

More questions? See the FAQ or call us on +33 1 86 04 31 65.

All about this garment

The Basic 180 g T-shirt is our most economical T-shirt: the right choice for dressing a team, an association or all the guests at an event. Its PurePrint cotton surface is designed for printing: colours come out sharp, even on dark fabric. It comes in eleven colours and from XS to 5XL, so everyone can be kitted out.

Who is it for? A T-shirt for a birthday or a hen or stag party, T-shirts for an association, a demonstration or a club, or logo T-shirts for a team.

Ordering for a group: in the tool, enter one line per person with their size, and a different first name or number if you wish. The tiered price applies to the total quantity.

Fit and care: classic straight cut, take your usual size. Wash inside out, at 30 °C, no tumble dryer.

Looking for a thicker T-shirt? Compare with our heavyweight and oversized T-shirts, with a more premium drape.

See also: all our personalised T-shirts · cheap personalised T-shirt · express personalised T-shirt · personalised photo T-shirt · T-shirt printing in Paris · gift and occasion ideas.

Does the Basic T-shirt fit true to size?

Yes, it has a standard cut: take your usual size. Check the size guide if you are between two sizes.

Is white cheaper than the other colours?

Yes, the personalised white T-shirt costs less than the coloured ones. The exact price is shown in the tool depending on the colour, the number of prints and the quantity.

Can I put a different first name or number on each item?

Yes, directly in the tool: one line per person, with their size, first name or surname and back number, and one file per person. The tiered price applies to the team’s total quantity.

Can I get it urgently?

Yes: with express, an order placed before 4 pm on a working day ships the same day, or can be collected from our workshop in Paris 20e. See the express personalised T-shirt.

What are the printing and delivery times?

Once your design is approved and your order paid, we start printing; your order ships within 1 to 3 working days (subject to stock). It is then sent by Colissimo or available for free collection at the workshop (5 rue Planchat, Paris 20e).

For shipping: ships within 1 to 3 working days, then 1 to 4 days in transit. You are informed by email of each stage of your parcel's journey.

How does express ordering work?

In an emergency, with express, if ordered before 4 pm on a working day, your order is shipped the same day. You can also collect it at the workshop or receive it by Colissimo express (€18).

This option involves a surcharge.

How do returns work?

It all depends on the reason for the return.

If you finally don't like the design, we cannot take the item back: it was personalised according to your instructions (article L221-28 of the French Consumer Code).

If the item has a defect (print, condition of the product…), we send you a 100% free return slip. You simply send the order back to us and, at your choice, you are refunded or receive a compliant order.

« Several times at Printtex […] to have my company's logos printed on clothing. And each time the same attentiveness, the same responsiveness and the same professionalism. […] Easy to reach by phone. […] I recommend them. »
Roger B.
« I just had to email my artwork and choose my two T-shirts, and everything was done in a few minutes. The service is very fast and the price is perfectly fair. »
Julie M.
« Very good, I had 13 jerseys flock printed, it was inexpensive and fast. »
Barthélémy H.