Shipping policy

Last updated: 17 October 2026

1. Delivery times

Standard order: ships within 1 to 3 working days (subject to stock), then delivered within 1 to 4 working days (Colissimo or pickup point). Models ordered from our supplier take 3 to 4 working days longer; this is shown on the product page.
Express order: if ordered before 4 pm (working day), it ships the same day by Colissimo express or is ready for collection in store; after 4 pm, on the next working day.

The delivery time starts from full payment and, for orders placed on a quote, from written approval of the proof. Unless stated otherwise on the product page or the quote, we deliver no later than 30 days after the order. In the event of a delay, we will notify you by email; if the item is not delivered within a reasonable additional period that you grant us in writing, you may cancel the order and be refunded within 14 days.

Unavailability: if a model or colour is no longer available from our supplier, we will offer you an equivalent item or cancellation with a refund within 14 days.

Large volumes on quote: lead times are confirmed in the quote, counted from approval of the proof and receipt of the deposit: 200 items within 1 to 2 weeks, 500 within 2 to 3 weeks, 1,000 within 3 to 4 weeks.

2. Rates (mainland France)

Standard Colissimo delivery: €4.99, whatever the weight of the parcel, free for orders of €100 or more.
Pickup point (Mondial Relay or Colissimo): €3.90, free for orders of €100 or more. You choose your pickup point when placing your order.
Express option: €18.
Collection in store (5 rue Planchat, Paris 20e): free.
For other countries, shipping costs are calculated at checkout.

3. Tracking

As soon as your order ships, you will receive an email with your tracking number.

4. Damaged or lost parcel

The risk of loss or damage during transport is ours until the parcel is handed over to you. If the parcel is damaged, take photos and, if possible, note your reservations with the courier; let us know quickly at info@printtex.fr: we will reship or refund. If the tracking shows a delivery that you have not received, write to us: we will open an investigation with the carrier and keep you informed.