Frequently asked questions

More questions? See the FAQ or call us on +33 1 86 04 31 65.

All about this garment

The 240 g piqué polo, in pre-shrunk combed cotton, keeps a neat look wash after wash. Ribbed collar and cuffs, two-button placket with matching buttons, side vents and a tear-away label. It comes in fifteen colours, from white to petrol blue, from XS to 3XL.

Who is it for? Teams in shops, at reception or at a trade show, cleaning or delivery staff, golf or tennis clubs, associations running a stall. A polo with your logo looks more professional than a T-shirt, without being as formal as a shirt.

Personalisation: the classic marking is a logo on the left chest, with a large design on the back if needed (company name, website). An embroidered logo on the left chest gives a more upmarket result.

Business orders: one line per employee in the tool with their size, or a quote for larger volumes; purchase orders and administrative payment orders accepted.

Lead time: made to order by our supplier, so allow 3 to 4 working days on top of our usual shipping time (1 to 3 working days).

Care: inside out, at 30 °C, no tumble dryer.

See also: all our personalised polos · personalised embroidery in Paris · company workwear · textile printing in Paris 20e.

Does the polo shrink in the wash?

The cotton is pre-shrunk: the polo keeps its size in the wash.

Which print for a professional outfit?

A left-chest logo, understated and legible. For embroidery, make a quote request.

What is the lead time for this model?

This model is ordered on demand from our supplier: allow 3 to 4 working days more than our usual lead times. For a specific date, state it in a quote request.

Can I order for a whole team with different sizes?

Yes: in the tool, add one line per person with their size. The volume rate applies to the total quantity; for a large volume, ask for a quote.

What are the printing and delivery times?

Once your design is approved and your order paid, we start printing; your order ships within 1 to 3 working days (subject to stock). It is then sent by Colissimo or available for free collection at the workshop (5 rue Planchat, Paris 20e).

For shipping: ships within 1 to 3 working days, then 1 to 4 days in transit. You are informed by email of each stage of your parcel's journey.

How does express ordering work?

In an emergency, with express, if ordered before 4 pm on a working day, your order is shipped the same day. You can also collect it at the workshop or receive it by Colissimo express (€18).

This option involves a surcharge.

How do returns work?

It all depends on the reason for the return.

If you finally don't like the design, we cannot take the item back: it was personalised according to your instructions (article L221-28 of the French Consumer Code).

If the item has a defect (print, condition of the product…), we send you a 100% free return slip. You simply send the order back to us and, at your choice, you are refunded or receive a compliant order.

« Several times at Printtex […] to have my company's logos printed on clothing. And each time the same attentiveness, the same responsiveness and the same professionalism. […] Easy to reach by phone. […] I recommend them. »
Roger B.
« I just had to email my artwork and choose my two T-shirts, and everything was done in a few minutes. The service is very fast and the price is perfectly fair. »
Julie M.
« Very good, I had 13 jerseys flock printed, it was inexpensive and fast. »
Barthélémy H.