Frequently asked questions

More questions? See the FAQ or call us on +33 1 86 04 31 65.

All about this garment

220 g combed organic cotton, oversized cut: this T-shirt has the weight and feel of a designer garment. The ringspun yarn gives a smooth surface on which the print comes out sharp, and the fabric keeps its shape wash after wash.

For which projects? It is the T-shirt for creators launching a first collection, for an artist’s or a podcast’s merch, and for gifts meant to be worn for a long time. In white, black, navy or heather grey, it goes with most designs.

Which personalisation? In the tool, you place your logo, text or photo on the front and back, from 1 item. For a run, screen printing becomes worthwhile from 100 items, and a small embroidered logo gives a more upmarket look.

Care: wash it inside out, at 30 °C, no tumble dryer and no ironing on the design.

Which heavyweight T-shirt to choose? The 220 g oversized heavyweight T-shirt is the most versatile: roomy cut, soft drape. For a shorter, boxier cut, choose the 240 g boxy T-shirt; for the heaviest fabric, the 280 g extra-heavyweight T-shirt.

See also: all our personalised oversized T-shirts · create your clothing brand · personalised photo T-shirt · T-shirt printing in Paris · gift and occasion ideas.

Should I take my usual size?

The cut is oversized: take your usual size for a roomy look, or one size down for a closer fit.

Does organic cotton change how the print looks?

Combed ringspun cotton gives a smooth, even surface: the print is sharper and the colours last longer.

Can I put a different first name or number on each item?

Yes, directly in the tool: one line per person, with their size, first name or surname and back number, and one file per person. The tiered price applies to the team’s total quantity.

How do I care for this personalised T-shirt?

Wash it inside out, at 30 °C, with no tumble dryer and no ironing on the design: the cotton keeps its shape and the print stays sharp.

When does my order ship?

Within 1 to 3 working days (subject to stock), then 1 to 4 working days of transport. With express, an order placed before 4 pm on a working day ships the same day. You can also collect it free of charge from our workshop in Paris 20e.

What are the printing and delivery times?

Once your design is approved and your order paid, we start printing; your order ships within 1 to 3 working days (subject to stock). It is then sent by Colissimo or available for free collection at the workshop (5 rue Planchat, Paris 20e).

For shipping: ships within 1 to 3 working days, then 1 to 4 days in transit. You are informed by email of each stage of your parcel's journey.

How does express ordering work?

In an emergency, with express, if ordered before 4 pm on a working day, your order is shipped the same day. You can also collect it at the workshop or receive it by Colissimo express (€18).

This option involves a surcharge.

How do returns work?

It all depends on the reason for the return.

If you finally don't like the design, we cannot take the item back: it was personalised according to your instructions (article L221-28 of the French Consumer Code).

If the item has a defect (print, condition of the product…), we send you a 100% free return slip. You simply send the order back to us and, at your choice, you are refunded or receive a compliant order.

« Several times at Printtex […] to have my company's logos printed on clothing. And each time the same attentiveness, the same responsiveness and the same professionalism. […] Easy to reach by phone. […] I recommend them. »
Roger B.
« I just had to email my artwork and choose my two T-shirts, and everything was done in a few minutes. The service is very fast and the price is perfectly fair. »
Julie M.
« Very good, I had 13 jerseys flock printed, it was inexpensive and fast. »
Barthélémy H.