Frequently asked questions

More questions? See the FAQ or call us on +33 1 86 04 31 65.

All about this garment

The quilted sleeveless puffer jacket is light, warm and water-repellent: outer and lining in 280T recycled polyester taffeta, polyester padding. High collar, tone-on-tone zip, two zipped pockets, elasticated trim at the hem and armholes. It carries the GRS and PETA Approved Vegan labels and comes in eleven colours, from ecru to forest green, from S to 3XL.

Who is it for? Teams working outdoors (building sites, markets, deliveries, green spaces), sales reps and trade show teams, clubs and event staff. Worn over a polo or a sweatshirt with your logo, it completes a team outfit for the in-between seasons.

Personalisation: a logo on the left chest and a large design on the back, printed with low-temperature DTF printing, suited to polyester taffeta. For a team order, one line per person with their size, or a quote for larger volumes.

Size: straight cut; if it is worn over a thick sweatshirt, take one size up. The size guide on the product page gives the manufacturer's measurements.

Lead time: made to order by our supplier, so allow 3 to 4 working days on top of our usual shipping time (1 to 3 working days).

See also: all our personalised clothing · embroidered logo · personalised workwear · textile printing in Paris 20e.

Is the puffer jacket rain-resistant?

It is water-repellent: it protects against light rain, but is not waterproof.

Where should I place the logo?

On the left chest and/or large on the back.

What is the lead time for this model?

This model is ordered on demand from our supplier: allow 3 to 4 working days more than our usual lead times. For a specific date, state it in a quote request.

Can I wear it over a sweatshirt?

Yes, that is its most common use. If the sweatshirt is thick, take one size above your usual size.

What are the printing and delivery times?

Once your design is approved and your order paid, we start printing; your order ships within 1 to 3 working days (subject to stock). It is then sent by Colissimo or available for free collection at the workshop (5 rue Planchat, Paris 20e).

For shipping: ships within 1 to 3 working days, then 1 to 4 days in transit. You are informed by email of each stage of your parcel's journey.

How does express ordering work?

In an emergency, with express, if ordered before 4 pm on a working day, your order is shipped the same day. You can also collect it at the workshop or receive it by Colissimo express (€18).

This option involves a surcharge.

How do returns work?

It all depends on the reason for the return.

If you finally don't like the design, we cannot take the item back: it was personalised according to your instructions (article L221-28 of the French Consumer Code).

If the item has a defect (print, condition of the product…), we send you a 100% free return slip. You simply send the order back to us and, at your choice, you are refunded or receive a compliant order.

« Several times at Printtex […] to have my company's logos printed on clothing. And each time the same attentiveness, the same responsiveness and the same professionalism. […] Easy to reach by phone. […] I recommend them. »
Roger B.
« I just had to email my artwork and choose my two T-shirts, and everything was done in a few minutes. The service is very fast and the price is perfectly fair. »
Julie M.
« Very good, I had 13 jerseys flock printed, it was inexpensive and fast. »
Barthélémy H.