Frequently asked questions

More questions? See the FAQ or call us on +33 1 86 04 31 65.

All about this garment

The 140 g natural cotton tote bag, 42 × 38 cm, is the most useful giveaway there is: it gets reused every day, and your logo travels with it. Its natural colour shows off every design, from black logos to full-colour illustrations.

For which uses? Welcome bags for a trade show or seminar, gifts for an association, the bag of a grocery or a bookshop, festival merch, or a tote with a first name for a teacher or a family party.

Ordering in bulk: the price drops with the total quantity in the tool. You can also give each bag a different text (first name, date) by adding one line per bag. For more than 100 items, ask for a quote: we will advise you on the most economical technique.

Lead times: ships within 1 to 3 working days, or the same day with express for an order placed before 4 pm on a working day; free collection from our workshop in Paris 20e.

Care: wash inside out at 30 °C, no tumble dryer.

For a light or gold design: the black tote bag.

See also: all our personalised tote bags · textile giveaways for a trade show · screen printing for large runs · textile printing in Paris 20e · gift and occasion ideas.

What are the dimensions of the tote bag?

42 × 38 cm, in thick 140 g/m² cotton.

Can I personalise both sides?

Yes, choose “2 prints” in the tool to print both faces.

Can I put a different first name or number on each item?

Yes, directly in the tool: one line per person, with their size, first name or surname and back number, and one file per person. The tiered price applies to the team’s total quantity.

Can I order tote bags with a different first name on each?

Yes: in the tool, add one line per bag with its text. The tiered price applies to the total quantity.

What are the printing and delivery times?

Once your design is approved and your order paid, we start printing; your order ships within 1 to 3 working days (subject to stock). It is then sent by Colissimo or available for free collection at the workshop (5 rue Planchat, Paris 20e).

For shipping: ships within 1 to 3 working days, then 1 to 4 days in transit. You are informed by email of each stage of your parcel's journey.

How does express ordering work?

In an emergency, with express, if ordered before 4 pm on a working day, your order is shipped the same day. You can also collect it at the workshop or receive it by Colissimo express (€18).

This option involves a surcharge.

How do returns work?

It all depends on the reason for the return.

If you finally don't like the design, we cannot take the item back: it was personalised according to your instructions (article L221-28 of the French Consumer Code).

If the item has a defect (print, condition of the product…), we send you a 100% free return slip. You simply send the order back to us and, at your choice, you are refunded or receive a compliant order.

« Several times at Printtex […] to have my company's logos printed on clothing. And each time the same attentiveness, the same responsiveness and the same professionalism. […] Easy to reach by phone. […] I recommend them. »
Roger B.
« I just had to email my artwork and choose my two T-shirts, and everything was done in a few minutes. The service is very fast and the price is perfectly fair. »
Julie M.
« Very good, I had 13 jerseys flock printed, it was inexpensive and fast. »
Barthélémy H.