Frequently asked questions

More questions? See the FAQ or call us on +33 1 86 04 31 65.

All about this garment

Combed organic cotton, 220 g, oversized fit: this T-shirt has the weight and feel of a designer garment. The ring-spun yarn gives a smooth surface on which the print comes out sharp, and the fabric keeps its shape wash after wash.

What projects is it for? It is the T-shirt for creators launching a first collection, for an artist's or podcast's merch, and for gifts you want to see worn for a long time. In white, black, navy or heather grey, it goes with most designs.

What personalisation? In the tool, you place your logo, text or photo on the front and back, from just 1 item. For a run, screen printing becomes worthwhile from 100 items, and a small embroidered logo gives a more premium finish.

Care: wash it inside out at 30 °C, no tumble dryer and no ironing on the design.

Which heavyweight T-shirt should you choose? The 220 g oversized heavyweight T-shirt is the most versatile: roomy cut, soft drape. For a shorter, squarer cut, go for the 240 g boxy T-shirt; for the heaviest fabric, the 280 g extra-heavyweight T-shirt.

See also: all our custom oversized T-shirts · create your own clothing brand · photo T-shirts · T-shirt printing in Paris · gift and occasion ideas.

Why combed cotton changes the result

Combing removes the short cotton fibres: the yarn is more even, the fabric smoother and less fuzzy. On a 220 g T-shirt, this gives a flat surface that the DTF transfer grips well. Solid areas stay full, small text stays legible, and the design does not crack when the fabric stretches. Heather grey, with 40% polyester, has a slightly textured look that suits vintage-inspired designs.

Front, back or both?

On an oversized cut, a large design on the back is visible from afar, and a small left-chest logo signs the piece. For a brand, it is the most common pairing: logo on the front, illustration on the back. For a gift, a photo or a phrase on the front is often enough.

Delivery in France and across Europe

Shipped from our Paris workshop within 1 to 3 working days, or collected free on site. We also deliver to Belgium, Luxembourg, Switzerland and the whole European Union by Colissimo Europe, with free delivery on orders of €150 or more.

Should I order my usual size?

The cut is oversized: take your usual size for a roomy look, or one size down for a closer fit.

Does organic cotton change how the print looks?

Ring-spun combed cotton has a smooth, even surface: the print is sharper and the colours last longer.

Can I put a different name or number on each item?

Yes, right in the tool: one line per person, with their size, first name or surname and back number, and one file per person. The volume price applies to the team's total quantity.

How do I care for this custom T-shirt?

Wash it inside out at 30 °C, no tumble dryer and no ironing on the design: the cotton keeps its shape and the print stays sharp.

When will my order ship?

Within 1 to 3 working days (subject to stock), then 1 to 4 working days in transit. With express delivery, an order placed before 4 pm on a working day ships the same day. You can also collect it free from our workshop in Paris.

What is a heavyweight T-shirt?

A T-shirt in heavier cotton than standard: a classic T-shirt weighs around 150 to 180 g/m², a heavyweight one 220 g/m² and more, up to 280 g/m² for our extra-heavyweight. It hangs better, loses its shape less in the wash and the print comes out sharper.

Which heavyweight T-shirt should I choose?

This 220 g oversized model for a roomy look; the 240 g boxy for a shorter cut; the 280 g extra-heavyweight for a premium piece. Compare them in the heavyweight and oversized T-shirts section.

Is the 220 g heavyweight T-shirt suitable for summer?

Yes: the combed organic cotton breathes well despite its thickness, and the roomy cut lets air circulate. It is cooler than a polyester T-shirt and can be worn from spring to autumn.

What are the printing and delivery times?

Once your design is approved and your order is paid, we start printing and your order ships within 1 to 3 working days (subject to stock). It is sent by Colissimo, or you can collect it free of charge at the workshop (5 rue Planchat, Paris 20e).

For delivery: ships within 1 to 3 working days, then 1 to 4 days in transit. You will get an email at each stage of your parcel's journey.

How does express ordering work?

In a hurry? With express, orders placed before 4 pm on a working day are shipped the same day. You can also collect from the workshop or receive it by Colissimo express (€18).

This option carries a surcharge.

How do returns work?

It all depends on the reason for the return.

If you simply change your mind about the design, we cannot take the item back: it was personalised to your instructions (article L221-28 of the French Consumer Code).

If the item is faulty (print, condition of the product…), we send you a 100% free return label. Simply send the order back to us and, as you prefer, we will refund you or send a correct replacement.

« I've been to Printtex several times […] to have my company's logos printed on our clothing. Each time, the same attentiveness, the same responsiveness and the same professionalism. […] Easy to reach by phone. […] I recommend them. »
Roger B.
« All I had to do was email my artwork and choose my two T-shirts, and everything was sorted in a few minutes. The service is very fast and the price is perfectly fair. »
Julie M.
« Very good, I had 13 jerseys flock-printed, and it was inexpensive and quick. »
Barthélémy H.