Frequently asked questions

More questions? See the FAQ or call us on +33 1 86 04 31 65.

All about this garment

The 380 g washed zip hoodie (AWDis Just Hoods JH185) has a washed-black vintage effect: each piece looks slightly unique. French terry inside, 70% cotton and 30% recycled polyester, lined hood without drawstring, kangaroo pocket, full zip and oversize cut, from XS to 3XL.

Who is it for? Streetwear brands and artist merch that want a “worn for years” look, music bands, second-hand shops creating their own line.

Personalisation: a left-chest logo and a large design on the back, printed in our workshop in Paris 20e, from 1 item. On washed black, white, cream or vividly coloured designs stand out best; a black design would hardly show.

Size: oversize cut; take your usual size for the intended effect, one size down for a closer fit. The size guide on the product page gives the recommended chest measurement.

Lead times: ships within 1 to 3 working days, or the same day with express for an order placed before 4 pm on a working day.

Care: close the zip, wash inside out at 30 °C, no tumble dryer.

See also: all our personalised zips and jackets · creating your clothing brand · embroidered logo · textile printing in Paris 20e · gift ideas and occasions.

Are all the pieces identical?

No: the washed effect varies slightly from one piece to another, which is part of this model’s charm.

Which design colours should I choose?

Light designs (white, cream, pastel colours) stand out best on washed black.

Can you print a large design on the front?

The zip prevents a large centred design on the front: a left-chest logo and a large design on the back.

Does the washed effect fade with washing?

The washed effect is part of the fabric. Wash it inside out at 30 °C and without a tumble dryer to best preserve the colour and the print.

What are the printing and delivery times?

Once your design is approved and your order paid, we start printing; your order ships within 1 to 3 working days (subject to stock). It is then sent by Colissimo or available for free collection at the workshop (5 rue Planchat, Paris 20e).

For shipping: ships within 1 to 3 working days, then 1 to 4 days in transit. You are informed by email of each stage of your parcel's journey.

How does express ordering work?

In an emergency, with express, if ordered before 4 pm on a working day, your order is shipped the same day. You can also collect it at the workshop or receive it by Colissimo express (€18).

This option involves a surcharge.

How do returns work?

It all depends on the reason for the return.

If you finally don't like the design, we cannot take the item back: it was personalised according to your instructions (article L221-28 of the French Consumer Code).

If the item has a defect (print, condition of the product…), we send you a 100% free return slip. You simply send the order back to us and, at your choice, you are refunded or receive a compliant order.

« Several times at Printtex […] to have my company's logos printed on clothing. And each time the same attentiveness, the same responsiveness and the same professionalism. […] Easy to reach by phone. […] I recommend them. »
Roger B.
« I just had to email my artwork and choose my two T-shirts, and everything was done in a few minutes. The service is very fast and the price is perfectly fair. »
Julie M.
« Very good, I had 13 jerseys flock printed, it was inexpensive and fast. »
Barthélémy H.