Frequently asked questions

More questions? See the FAQ or call us on +33 1 86 04 31 65.

All about this garment

This 180 g PurePrint cotton kids’ T-shirt (AWDis AT02J) comes in ten colours, from blue-grey to bright red, and from 3/4 years to 14/15 years. Thicker than our economical kids’ T-shirt, it is soft, hard-wearing and stands up well to repeated washing; its smooth surface makes prints sharp.

For which occasions? A school trip, a birthday, a sports club, a summer camp, a school fête or an end-of-year show. It is also the ideal base for printing a child’s drawing and giving it to a grandparent.

Personalisation: front, back or both, from 1 item with a live preview. For a class or a team, one line per child in the tool with their size and first name; schools and town halls can pay by purchase order or administrative payment order (quote).

Which size? Follow the child’s age; between two sizes, take the larger one.

Lead times: ships within 1 to 3 working days, or the same day with express for an order placed before 4 pm on a working day.

Care: inside out, at 30 °C, no tumble dryer and no ironing on the design.

Even more economical: the 150 g kids’ T-shirt.

See also: all our personalised kids’ T-shirts · personalised photo T-shirt · T-shirts for schools and school fêtes · textile printing in Paris 20e · gift and occasion ideas.

Which sizes are available for children?

From 3/4 years to 14/15 years. If in doubt between two sizes, take the larger one.

Can a child’s drawing be printed?

Yes: photograph it lying flat and in daylight. The tool shows you the result before you order.

Can I put a different first name or number on each item?

Yes, directly in the tool: one line per person, with their size, first name or surname and back number, and one file per person. The tiered price applies to the team’s total quantity.

What is the difference from the 150 g kids’ T-shirt?

This one is thicker (180 g) and comes in ten colours; the 150 g is our most economical kids’ model, ideal for dressing a large group.

What are the printing and delivery times?

Once your design is approved and your order paid, we start printing; your order ships within 1 to 3 working days (subject to stock). It is then sent by Colissimo or available for free collection at the workshop (5 rue Planchat, Paris 20e).

For shipping: ships within 1 to 3 working days, then 1 to 4 days in transit. You are informed by email of each stage of your parcel's journey.

How does express ordering work?

In an emergency, with express, if ordered before 4 pm on a working day, your order is shipped the same day. You can also collect it at the workshop or receive it by Colissimo express (€18).

This option involves a surcharge.

How do returns work?

It all depends on the reason for the return.

If you finally don't like the design, we cannot take the item back: it was personalised according to your instructions (article L221-28 of the French Consumer Code).

If the item has a defect (print, condition of the product…), we send you a 100% free return slip. You simply send the order back to us and, at your choice, you are refunded or receive a compliant order.

« Several times at Printtex […] to have my company's logos printed on clothing. And each time the same attentiveness, the same responsiveness and the same professionalism. […] Easy to reach by phone. […] I recommend them. »
Roger B.
« I just had to email my artwork and choose my two T-shirts, and everything was done in a few minutes. The service is very fast and the price is perfectly fair. »
Julie M.
« Very good, I had 13 jerseys flock printed, it was inexpensive and fast. »
Barthélémy H.