Frequently asked questions

More questions? See the FAQ or call us on +33 1 86 04 31 65.

All about this garment

This 100% acrylic knit beanie with a soft feel is worn all winter. It is sold plain, without any marking, in one size and in ten colours: red, black, fuchsia, pink, green, yellow, royal blue, orange, lavender and heather grey.

What is it for? It is the finishing touch to an order of personalised clothing: a beanie to match a team's hoodie, a little extra in a gift, or a bright colour to complete a winter outfit. The bold colours (yellow, orange, fuchsia) can be spotted from afar, handy for a group on an outing.

Without marking: this beanie is sold plain, without logo or text; it complements an order of personalised clothing.

Delivery: added to your order, it ships with your clothes, dispatched within 1 to 3 working days; delivery is free from €100 of purchases in France, and collection from our workshop (5 rue Planchat, Paris 20e) is free.

See also: beanies and caps · personalised hoodies · gift and occasion ideas.

Can the beanie be personalised?

No, it is sold plain, without any marking. For a garment with your logo or text, choose a hoodie, a sweatshirt, a T-shirt or a cap in our personalisation tool.

How can I pay less for delivery?

Until 23/11, pickup point delivery is free: at checkout, choose the “Pickup point” tab, then your pickup point. Collection from our workshop, 5 rue Planchat in Paris 20e, is always free, and delivery is free from €100 of purchases.

Which size should I choose?

The beanie is one size: the knit stretches to fit most head sizes, adult or teenager.

Is the beanie suitable for both adults and teenagers?

Yes, it is one size: the knit stretches to fit most adult and teenage head sizes.

What are the printing and delivery times?

Once your design is approved and your order paid, we start printing; your order ships within 1 to 3 working days (subject to stock). It is then sent by Colissimo or available for free collection at the workshop (5 rue Planchat, Paris 20e).

For shipping: ships within 1 to 3 working days, then 1 to 4 days in transit. You are informed by email of each stage of your parcel's journey.

How does express ordering work?

In an emergency, with express, if ordered before 4 pm on a working day, your order is shipped the same day. You can also collect it at the workshop or receive it by Colissimo express (€18).

This option involves a surcharge.

How do returns work?

It all depends on the reason for the return.

If you finally don't like the design, we cannot take the item back: it was personalised according to your instructions (article L221-28 of the French Consumer Code).

If the item has a defect (print, condition of the product…), we send you a 100% free return slip. You simply send the order back to us and, at your choice, you are refunded or receive a compliant order.

« Several times at Printtex […] to have my company's logos printed on clothing. And each time the same attentiveness, the same responsiveness and the same professionalism. […] Easy to reach by phone. […] I recommend them. »
Roger B.
« I just had to email my artwork and choose my two T-shirts, and everything was done in a few minutes. The service is very fast and the price is perfectly fair. »
Julie M.
« Very good, I had 13 jerseys flock printed, it was inexpensive and fast. »
Barthélémy H.